Return & Refund Policy

Last Updated: June 2026

At NoirLabs, customer satisfaction is important to us. Since our products are made-to-order through a Print-on-Demand process, we only accept returns and refunds under specific circumstances.

Eligibility for Returns

You may request a return within 3 days of receiving your order if any of the following conditions apply:

• You received the wrong size compared to what was ordered.
• You received the wrong product.
• The product has a defective, damaged, or misprinted design.

To initiate a return request, you must contact us within 3 days of delivery and provide:

• Your order number.
• Clear photographs showing the issue.
• Photographs of the product in its current condition.

Return Conditions

To qualify for a return or refund:

• The product must be returned in its original condition.
• The product must be unworn, unwashed, and free from any damage caused after delivery.
• All original tags, packaging, and accessories (if applicable) must be included.
• Proof of the issue must be submitted before a return is approved.

We reserve the right to reject return requests that do not meet these conditions.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• A full refund will be issued to your original payment method.
• Refund processing times may vary depending on your payment provider and may take 5–10 business days to appear in your account.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind.
• Incorrect size selection made by the customer.
• Minor color variations caused by screen or monitor differences.
• Orders where the customer provided incorrect shipping information.
• Requests made after 3 days from the date of delivery.

Contact Us

For return or refund requests, please contact us at:

Email: storesyonline@gmail.com

Please include your order number and photographs of the issue to help us process your request as quickly as possible.